Privacy Policy Bull99 Slot — User Data Protection

Bull99 Slot takes our responsibility to protect the privacy of every user who trusts this platform seriously. As an online entertainment platform serving hundreds of thousands of players in Malaysia, we understand that your trust is the foundation of a strong relationship between players and the platform.

This Privacy Policy applies to all information collected through the bull99slot.pro website, the Bull99 Slot mobile app, Live Chat service, support email, and any other official communication channels we operate. It also covers information you provide directly to us as well as information collected automatically when you use our platform.

We are committed to ensuring that all data processing is carried out lawfully, fairly, and transparently, in line with responsible data protection practices. If you have any concerns after reading this policy, our support team is ready to assist you.

Bull99 Slot collects various types of information to ensure the services we provide are secure, personalised, and relevant to you. This information falls into two main categories:

A. Information You Provide Directly

• Your full name and the username you choose during registration.
• Email address and mobile number for verification and communication purposes.
• Date of birth for age verification (18 years and above).
• Identity verification (KYC) information such as a copy of your identification card or passport when required.
• Financial information including bank account details and the payment methods you use for deposits and withdrawals.
• Any communications you send to us via Live Chat, email, or other support channels.

B. Information Collected Automatically

• IP address and geographic location data (country and region only — we do not track your precise location).
• Device type, operating system, web browser, and screen resolution.
• Game activity records including games played, wagering amounts, and session duration.
• Access log data such as dates, times, and pages visited within the platform.
• Cookies and similar tracking technologies to enhance the user experience.

The information we collect is used solely for legitimate purposes directly related to the operation of the Bull99 Slot platform. The following are the primary purposes for which your data is used:

We will not use your information for any purpose beyond those stated above without first obtaining your consent. Should we need to process your data for a new purpose, we will notify you and obtain the appropriate consent.

Bull99 Slot does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, we share certain information with the following parties under limited and necessary circumstances only:

• Payment Gateway Providers: To securely process deposit and withdrawal transactions. These providers are subject to strict PCI-DSS security standards.
• Game Service Providers: Game providers partnering with Bull99 Slot may receive game activity data required for the technical operation of their respective games.
• Analytics Services: We use trusted third-party analytics services to understand platform usage patterns and improve the user experience.
• Legal Authorities: We will disclose information when required by court order, regulatory authority directive, or a lawful request from the relevant authorities.
• Fraud Prevention: In cases of suspected fraud or criminal activity, we may share relevant information with the relevant authorities or industry bodies for investigation purposes.

We invest seriously in security infrastructure to ensure your data is always protected. The security measures we employ encompass multiple layers of defence:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using the highest industry encryption standards.
• Layered Firewall: Our servers are protected by a multi-layered firewall system that monitors and blocks any unauthorised access attempts in real time.
• Two-Factor Authentication (2FA): Users are encouraged to enable 2FA to add an extra layer of security to their accounts.
• 24/7 Monitoring: Our security team monitors server and account activity around the clock to detect and respond to any security threats.
• Internal Access Control: Only staff who require access to user data to perform their duties are granted permission, and every access is logged and monitored.
• Regular Data Backups: User data is backed up regularly to a separate secure location to ensure data availability in the event of a technical disruption.

While we take all reasonable steps to protect your data, no security system is 100% impenetrable. We therefore also encourage you to play your part in keeping your account secure by using a strong password, enabling 2FA, and not sharing your login credentials with anyone.

Bull99 Slot uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns, and ensure the platform functions smoothly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information about how you use the platform — most frequently visited pages, response times, and technical issues — to help us improve platform performance.
• Functional Cookies: Saves your preferences such as language, display settings, and login information to provide a more personalised experience.
• Analytics Cookies: Enables us to analyse platform traffic and usage patterns in aggregate and anonymised form for continuous improvement purposes.

Bull99 Slot respects your rights over your personal information. You have the following rights, which you may exercise at any time by contacting our support team:

• Access Rights: You have the right to obtain a copy of the personal information we hold about you.
• Right to Rectification: If your information is inaccurate or incomplete, you have the right to request that we update it.
• Right to Erasure: In certain situations, you may request the deletion of your personal information from our systems.
• Right to Restrict Processing: You may request that we restrict how we process your data under certain circumstances.
• Right to Data Portability: You may request your information in a machine-readable format for transfer to another service.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of the above rights, please contact our support team via Live Chat or email at [email protected]. We will process your request within 7 working days. In complex cases, this period may be extended up to 30 days, and we will notify you in advance.

Bull99 Slot retains your personal information only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable laws and regulations.

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure for the purposes of complaints or legal claims.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial compliance and anti-money laundering legal requirements.
• Support Communication Logs: Retained for 2 years from the date of last communication for reference and dispute resolution purposes.
• KYC Data: Retained for the duration of the active account plus 5 years after account closure in accordance with industry compliance requirements.
• Analytics and Log Data: Deleted or anonymised after 12 months.

When your data is no longer needed, we will securely delete it or render it non-identifiable. The deletion process ensures that data cannot be recovered or accessed by any party after deletion.

The Bull99 Slot platform may contain links to third-party websites or services such as news sites, game guides, or service partners. This Privacy Policy applies solely to the Bull99 Slot platform.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of any third-party website you visit before providing them with any personal information.

Game providers integrated into the Bull99 Slot platform, such as Pragmatic Play, Habanero, Playtech, and others, operate under their own licences and privacy policies for technical game data. However, Bull99 Slot user personal information remains under our control and protection.

The Bull99 Slot platform is strictly for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If we discover that information belonging to a person under 18 years of age has been collected, we will take immediate steps to delete that information and close the account in question. If you become aware that a minor has registered on our platform, please contact us immediately so we can take appropriate action.

Bull99 Slot reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any changes will be published on this page with an updated date.

For significant or material changes — such as changes to how we use your information or new rights affecting you — we will notify you via in-account notification or email at least 14 days before the changes take effect.

Your continued use of the Bull99 Slot platform after any changes take effect constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, please stop using the platform and contact us to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:

• Live Chat: Available 24/7 directly on the bull99slot.pro platform — the fastest way to get immediate assistance.
• Privacy Email: [email protected] — please use "Privacy Inquiry" as your email subject for faster processing.
• Official Telegram: Follow the official Bull99 Slot channels for the latest announcements, including privacy policy updates.

We are committed to responding to all privacy-related enquiries within 48 working hours. Cases requiring deeper investigation may take up to 14 days, and we will keep you informed of your case progress throughout the process.

For more information about our platform policies, please refer to the Terms and Conditions and Responsible Gaming us.